Roadside Assistance

These services are covered for all active rentals when the issue is not the result of misuse or negligence:

• Lockout service if keys are locked in the vehicle.
• Jump start for a dead battery.
• Flat tire change using the vehicle's spare.
• Fuel delivery (up to 2 gallons) if you run out.
• Tow to the nearest authorized service center for mechanical failure.

The following situations are still handled around the clock, but the cost is the renter's responsibility:

• Lost or broken keys (replacement + dispatch fee).
• At-fault collision damage and recovery.
• Off-road recovery (mud, sand, snow, water).
• Repeat fuel delivery within the same rental.
• Towing requested for renter convenience rather than mechanical failure.

Call (864) 747-8639 and have ready: your name on the reservation, the vehicle (year, make, model), your current location (a pin from your maps app is ideal), and a brief description of the issue. We'll confirm a service window and stay in contact until help arrives.

If a warning light comes on or the vehicle behaves abnormally, pull over safely and call us before continuing. Continuing to drive a vehicle with a known mechanical problem can void coverage and make the renter responsible for additional damage.

If the vehicle cannot be repaired or recovered within a reasonable time, we'll provide a comparable replacement when available, or refund the unused portion of your rental.