Policies
Refund Policy
We process refunds quickly and transparently. Here's when you can expect one and how it's handled.
When refunds are issued
- Cancellations made at least 48 hours before pickup (full refund).
- Reservations cancelled by TakeOff (full refund).
- Overcharges or billing errors we identify or you flag.
- Unused security deposit hold after a clean return.
Processing time
Refunds are initiated within 1–2 business days of approval. Once initiated, your bank or card issuer typically takes 5–10 business days to post the funds back to your account.
Early returns
Returning the vehicle before your scheduled end time does not automatically refund the unused days. We can issue a partial refund at our discretion if the vehicle is rebooked during your original window — contact us when you return.
Non-refundable charges
- Cleaning fees for excessive dirt, pet hair, or odors.
- Refueling charges if the vehicle is returned with less fuel than at pickup.
- Tolls, parking tickets, and traffic citations incurred during your rental.
- Damage repair costs and loss-of-use fees.
- Late return fees beyond the agreed grace period.
Disputes
If you believe a charge is incorrect, email takeoffrentalsllc@gmail.com within 30 days of the charge with your reservation details. We respond to refund disputes within 3 business days.